Impact Events will always acknowledge your attendees with an acknowledgment and potentially a tax receipt email. A tax receipt is only issued if the benefit of an event purchase is greater than zero.
For example: If an event purchase had a ticket package with a price of $150 and a benefit value of $150 then than there is no amount to be tax receipted. If the donor made an optional donation of $5 on top of their ticket purchase, once the data is written into Salesforce a tax receipt will be issued and a record will be created.
When a receipt record is created in Causeview, if the receipt field Auto-Email receipt = true and the purchaser data satisfies your Event Registration workflow (complete address), then a receipt email will go out in addition to the purchase confirmation.
Should you not want the standard event receipt workflow to send an email you have two options.
- Deactivate the Event Registration workflow
- Update the mapping of auto-email receipt = false (configurable by Causeview Support).