How to Customize Form Messages

Impact Designer includes standard messages for any form you create to help donors know when their donation has been successfully processed, if there were any errors in processing payment, or simply to guide them to the next step. 

You can, however, customize these messages to carry over your organization's branding. You may choose to make these messages more or less formal or choose to include more or less information. Having the ability to customize your form's messages improves your supporters' donation experience.

To view a form's default messages, first navigate to the form and go to Settings at the top menu and click on Messages.

A list of the form's standard messages will display. Click on the Edit button beside the message you would like to change.

You can then edit the message and click on Apply Changes when you are finished.

You can edit as many messages as you need. When finished, scroll to the bottom of the Message window and click on Close.

Remember to click on Save on top of the form to save your changes.

To make your changes live, you will need to publish (or re-publish if it has already been previously published) your form. To do so, go to Form at the top menu and click on Publish Form.

A confirmation message will display. Click on Publish Form to continue publishing the form.

You can always go back and make further customizations to your form's messages.